General terms and conditions

General terms and conditions

The home page is operated by Rex Ciborum Hungary Kft. We hereby inform you that in case of orders submitted via the home page, the contents of the contract concluded between the parties shall be set forth by the present general terms and conditions (hereinafter: GTC). Please, read the present document with care before finalizing your order, as by finalization you accept the contents of the present GTC.

If any paragraph of the GTC is incomplete or ineffective, it shall not affect other stipulations of the contract and these stipulations shall remain effective and the regulations of the effective relevant laws in shall govern in lieu of the incomplete or ineffective part.

Seller does not have a code of conduct as per Act XLVII of 2008 on the prohibition of unfair business-to-consumer commercial practices.

In case you have any questions in connection with the present GTC, the use of the home page, certain products or the procedure of purchase, or if you would like to discuss your unique demands, please, contact our representative via the contact options.

1. Data of the Service provider

Name of Seller (service provider): Rex Ciborum Hungary Korlátolt Felelősségű Társaság

Registered Office: 5900 Orosháza, Szarvasi utca 16.

Company registry no: 04-09-015544

Tax no: 28845247-2-04

Represented by: Lajos ELEKES, Managing Director


2. Definitions

- Parties: the Seller (Service provider) and the Buyer jointly

- Consumer: physical person proceeding outside the scope of his profession, individual employment or business activity

- Consumer contract: any contract where one subject is classified as consumer.

- Home page: the web site that shall be deemed as a means for distance communication.

- Contract: a contract to buy and sell that is concluded by and between the Seller and the Buyer via the utilization of the home page and electronic correspondence.

- Distance contract: a consumer contract that is concluded within the framework of a distance sales system implemented for the provision of the product or service subject to the contract that is concluded without the concurrent physical presence of the parties, exclusively by utilizing technology allowing for distance communication between the contracting parties.

- Product: any tangible movable items the physical possession of which can be acquired, put up for sale, featured in the offers of the home page and intended to be sold via the home page subject to the contract.

- Business: physical person proceeding within the scope of his profession, employment or business activity

- Buyer: a person who submits a purchase bid via the home page

3. Relevant laws

The contract is subject in particular to the following laws:

- Act CLV of 1997 on consumer protection

- Act CVIII of 2001 on certain issues of electronic commerce activities and information society services;

- Act V of 2013 on the Civil Code;

- Government decree No. 151/2003 (IX. 22.) on guarantees in the sale of durable consumer goods;

- Government decree No. 45/2014. (II.26.) on detailed rules of contracts concluded between consumers and businesses;

- Decree of the Minister of National Economy 19/2014. (IV. 29.) on the procedural rules of guarantee and warranty claims concerning goods sold under contracts between the consumer and the undertaking

4. The scope and amendment of the GTC

The contract concluded by and between the Seller and the Buyer shall be governed by the present GTC addition to the applicable law. The Seller may amend the stipulations of the present GTC only within the framework of the applicable laws. Please, read the stipulations of the GTC before each order. The eventual amendment of the GTC shall become effective upon being published on the home page. Any and all eventual amendment shall not affect the contracts (acknowledged orders) concluded until the entry into force of the amendments.

4.1. The acceptance of the GTC

The Buyer is obliged to gain knowledge of the stipulations of the present GTC before finalizing his order. The Buyer accepts the stipulations of the present GTC by purchasing via the home page and the GTC shall constitute an essential part of the contract in its entirety.

4.2. The language of the contract

In case of an eventual legal dispute in connection with the contract, the Hungarian version shall govern.

4.3. Information on the form of the contract

The contracts subject to the present GTC are not deemed written contracts, the Seller does not file them, but stores the data related to the contracts pursuant to the stipulations of the Privacy Policy after the fulfilment of the contract.

4.4. Prices

The prices are defined in Hungarian Forints and contain 27% VAT. The Seller reserves the right to amend the price of the products; the prices displayed on the home page shall be applied for the orders at any time.

5. Complaints handling, options for rights enforcement

The Buyer may present his complaints relevant to the products or the activity of the Seller at the following contact points:

Phone number: +36-30/533-2211


In case a consumer complaint was submitted, the Seller shall make every necessary effort to implement the correction or replacement within no more than fifteen days. If the consumer does not agree with the handling of the complaint or the examination of the complaint is not possible, then the Seller shall immediately take a record of the complaint and state its standpoint in connection with the complaint and convey a copy thereof or send an e-mail to the consumer.

5.1. Other options for rights enforcement

To the extent that the eventual consumer dispute between the Seller and the consumer cannot be resolved during the negotiations, the consumer may resort to the following available legal remedies:

- Making an entry into the customer’s book. The customer’s book can be accessed in the shop of the Seller (customer service). The Seller shall write a reply regarding entries made therein within 30 days.

- Submitting a complaint at the consumer protection authorities. If the consumer observes any infringement of consumer’s rights, he may lodge a complaint at the consumer protection authority having territorial competence in consumer’s domicile. Subsequent to the adjudication of the complaint, the authority shall decide on the conduct of a consumer protection procedure.

- Referring to a conciliator. In order to settle any and all legal disputes in connection with the application of quality, safety and product liability rules and in connection with the conclusion and performance of the contract in an amicable, extrajudicial manner, the consumer may initiate a procedure at the conciliator authority operating in conjunction with the professional chamber that has competence based on the domicile of the consumer.

- For online settlement of disputes see:

In addition to this, any and all consumers are entitled to initiate a judicial procedure aimed at the enforcement of his rights pursuant to the stipulations of Act V of 2013 on the Civil Code of Hungary and of Act CXXX of 2016 on the Code of Civil Procedure.

6. Information on the use of the home page

6.1. Advice on the material properties of the products

You may order the products produced and distributed by Rex Ciborum Hungary Kft. via the home page. We provide information on the material properties of the products available via the home page; however, these descriptions are only for information purposes. The pictures are illustrations; the colours do not always represent reality.

6.2. The correction of data entry errors – Liability for the truthfulness of data provided

It is possible to modify the data entered during the order before finalization. It is the responsibility of the Buyer to enter the data precisely, as these data are used for invoicing and delivery. By submitting the order, Buyer acknowledges that Seller is entitled to pass on any and all damages and costs arising from incorrect data entry and data not provided precisely to Buyer. Seller disclaims any and all liability for performance based on erroneous data entry.

6.3. Procedure in case of incorrect price

It may be possible that the home page features incorrect prices. In case of an incorrect price we are not able to accept the order (the bid submitted by the Buyer) at the incorrect price, and we are not obliged to sell the product at an incorrect price. No contract is concluded between us in case of making a bid at an incorrect price. In case the bid is received at an incorrect price, then the employee of the Seller will call the attention of the Buyer to the correct price in a (not automated) reply and may offer the conclusion of a contract at a correct price. In case Buyer does not accept the conclusion of a contract at the correct price, then no contract is concluded between the parties.

7. Ordering procedure

In case of orders subject to these GTC, the Buyer is deemed a bidder and the contract is established by the acceptance of the offer presented via the home page pursuant to the stipulations of the present GTC by the Buyer.

7.1.Selection of the product

If you would like to buy a product, then you may launch the purchase procedure by clicking on the “Add into cart” button that is displayed on the specific product description page. Thus the amount specified in the panel displayed next to the product will be added into the virtual shopping cart of the Buyer. Then, a new window opens where you may choose to continue shopping and place other products into your virtual shopping cart or to order the product(s) placed into your cart. If you do not wish to place further products into your virtual shopping cart, then you may continue with the purchase procedure by clicking on the “Proceed to checkout” button.

7.2.Checking the content of the Cart

You may check the contents of your cart during the use of the home page by clicking on the “Cart” icon visible in the upper right corner of the home page. Here you may remove the selected products from the cart or modify the amounts set for a specific product.

7.3.Provision of Buyer’s data

Here you may provide your delivery and/or billing address. Please make sure to fill in all required fields correctly. You may pay within our web store with bank card and via bank transfer.

Paying by bank card allows you to purchase conveniently and safely in our web store. Subsequent to the order of the selected products, we redirect you to the payment site of UniCredit Bank where you may pay with your bank card by using the payment system of the bank providing state-of-the-art security and encryption. The Buyer only has to click on the “Payment with bank card” text label and to provide the number, expiry date and the verification code (CVC/CVV) displayed on the reverse of the bank card into the payment server of the Bank. The Bank accepts embossed VISA card, MasterCard, Visa Electron cards (depending upon the decision of the issuer bank), and Maestro cards to which verification code (CVC) was issued. In case no such code is displayed on your Maestro card, please make and enquiry at your bank.

We may only accept bank cards issued exclusively for electronic use in case the issuer bank permits its use. Please, make an enquiry at your bank whether your card can be used for purchases via the internet.

The delivery of the ordered products is carried out by UPS Magyarország Kft.

The fee of delivery to the home address is HUF 1,500 in Hungary below the order value threshold of HUF 15,000 in user use Hungarian language. In English language the fee of delivery to the home address is EUR 5 in Hungary below the order value threshold of HUF 50 EUR.

The delivery fee into the Member States of the European Union is uniformly in English language EUR 30 or 10.000 Ft in Hungarian Language.

In case of orders are outside of the EU our support team is calculating customers unique delivery price and will have the information via email as quickly as possible.

You may provide arbitrarily further information in the “Comments” text box.

8. Finalization of the order (bidding)

In case you are satisfied that the contents of the Cart are in line with the products intended for purchase and your data are provided correctly, you may finalize your order (place your bid) by clicking on the “Purchase” button. By clicking on the “Purchase” button you expressly acknowledge that your bid shall be deemed done and your declaration entails payment obligation – in case the Seller confirms the order as defined in the present GTC. You may only finalize your order if you accept these General terms and conditions; you may make a statement thereabout by clicking on and checking this check box situated here.

9. Processing of orders

You may submit your order at any time; however, the orders are processed only on business days until 16:00. In case you submit your order after 16:00 or on the weekend, then the process of these orders are carried out only on the next business day. Naturally, you will instantly receive the confirmation e-mail for the order, irrespective of the time of submission. The time-limit for fulfilment is 5 business days calculated from the confirmation; (however, the delivery time is not guaranteed, it may take longer in certain cases), nevertheless, we reserve the right to reject confirmed orders in part or in whole, to the extent that the rejection is justified. A partial fulfilment of the order may only be executed subsequent to negotiations with the Buyer.

Buyer is only bound by his offer for 48 hours under the condition that Seller fails to confirm it within the meaning of the present General terms and conditions. If Buyer did not receive the confirmation within 24 hours and cannot find it among the SPAM messages either, please contact us at the e-mail address

10. Reception of the ordered products.

The delivery address of the products may be within the borders of Hungary and also outside its borders. In case of deliveries outside the borders of Hungary, the provided delivery fees are not valid; instead we determine a unique fee depending on the address.

10.1. Assumption of right to reception

Seller deems the person commissioned with the reception of the product as a representative appointed for this task, who is also entitled to make legal representations in connection with the conveyance of the products in addition to the reception of the products.

11. Policy for making complaints regarding quality and quantity

The Buyer is obliged to present his eventual complaints that can be made based on the observation of the received products regarding quality and quantity at the time of reception; furthermore to compare the received products with the items featured on the invoice and shall make a statement on any eventual derogation.

We call your attention to observe the package in front of the delivery person and to request the taking of a record in case you observe any and all damages. We cannot accept any post factum complaints without records.

In case the Buyer did not present any complaint upon the conveyance of the products, then the items featured on the invoice shall be deemed delivered without loss.

Subsequent to the conveyance of the product(s), the Buyer may only submit quality complaints before the ‘best before’ date of the given product on grounds of hidden defects that cannot be perceived by observation.

12. Deadline for fulfilment

The general fulfilment time-limit for an order is maximum 30 days calculated from the confirmation of the order. This delivery time-limit is illustrative, we will indicate any derogation thereof via e-mail in each case. By accepting these General terms and conditions, Buyer acknowledges that Seller expressly disclaims the liability for damages on grounds of overrunning the provided delivery time period.

13. Reservation of rights

It may be the case that the manufacture of certain products featured on the home page is terminated. Having regard to this, we reserve the right to partly or fully reject orders that were already confirmed. A partial fulfilment may only be carried out upon making an arrangement with you. In case the purchase price of the product was paid in advance, the purchase price will be refunded to you within 14 business days.

14. Data protection

The protection of your personal data is of key importance for Rex Ciborum Hungary Kft. and its partners. The collection and processing of private data suitable for identification provided during the use of the home page is in line with the data protection codes of practices in effect in Hungary as per Act CXII of 2011 on informational self-determination and freedom of information ('Privacy Act').

We handle your data confidently and will not forward the data to any third party, except where it is indispensable for the fulfilment of the contract (example: postal service, courier service). Our colleagues, partners and service providers have an obligation of confidentiality towards us.

The following data are recorded during registration.

- Name

- Company name (if applicable)

- Home address

- E-mail address

- Phone number

The following data are recorded during internet-based order:

- The ordered products, the amount and purchase price thereof.

- Any ancillary costs (in particular the delivery fee)

- The place of the reception of the products

- The time of the reception of the products

- Payment method

15. Right of withdrawal and cancellation

Based on Government decree No. 45/2014. (II.26.) on detailed rules of contracts concluded between consumers and businesses, the Buyer is entitled to right of withdrawal without justification within 14 days calculated from the product’s reception day.

The consumer may exercise his right to withdrawal in the time period between the conclusion of the contract and the reception of the product.

15.1. Exercise of the right to withdrawal or cancellation due the consumer

The consumer may exercise his right to withdrawal or cancellation via an unequivocal statement within the above described time-limit.

If you withdraw from the contract, Rex Ciborum Hungary Kft. shall repay the full amount paid as consideration immediately, but no later than within 14 days of gaining knowledge on the withdrawal, including the costs that have incurred in conjunction with the fulfilment.

The above amount shall be refunded by Seller via the same payment method utilized by the consumer. Based on the express consent of the consumer, Seller may utilize another payment method fit for refund as well.

Under the condition that you opt for a different delivery method than the least expensive regular delivery method, Seller is not obliged to refund the extensive costs incurring due to this.

IN case of a contract aimed at the purchase of products, Seller may retain the refundable amount until the consumer returns the product or proves beyond doubt that he had sent the product back.

15.2. The obligations of the consumer in case of withdrawal or cancellation

If you withdraw from the contract, you are obliged to convey the product without delay, but no later than within 14 days calculated from providing notification on the withdrawal, respectively to hand over the product to a person appointed by Seller to receive the product.

Any and all costs incurred in connection with the return of the product due to the exercise of the right to withdrawal shall be borne by consumer.

15.3. Exceptions from the right to withdrawal or cancellation due the consumer

The consumer may not exercise his right of withdrawal and cancellation:

- as regards perishable products or products with a short shelf life;

- in case of products with a closed packaging that cannot be returned after the opening subsequent to conveyance due to health care or hygienic reasons.

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